Support

Something not working, or a question? Write to us and we’ll get back to you.

Common questions

My login code isn’t arriving

• Check the number, including the country.
• By WhatsApp: the code comes as a WhatsApp message from Vudo. Make sure WhatsApp is set up on that number.
• No WhatsApp? Choose a phone call instead, and keep your phone nearby.
• Codes expire after 5 minutes. If you try many times, you may need to wait before asking again.

I’m not getting notifications

• In Vudo, open Settings and check that Notifications are on.
• In your phone’s settings, allow notifications for Vudo.
• Some Android phones stop apps in the background to save battery. In your phone’s battery settings, let Vudo run in the background.

I’ve run out of characters with a friend

Each friend has their own daily allowance of 150 characters. It refills at your midnight; you can change which city’s midnight in Settings › Day resets at.

Someone is bothering me

• Hold one of their messages and choose Report. Our team will look at it.
• If it’s a message request, decline it.
• If you’re in danger, contact the police.

I’m on an iPhone

There’s no iPhone app yet. Use Vudo on the web with the same account and chats.

I want to delete my account

See how to delete your account, with or without the app.